Frequently Asked Questions
Everything you need to know about bringing our kitchen essentials into your home.
What makes your cookware non-toxic?
Our products are designed with your health in mind, featuring a ceramic non-stick coating that is free from potentially harmful materials like PFOA, PTFE, other PFAS, lead, and cadmium.
Are the Always Pan and Perfect Pot oven-safe?
Yes, our latest versions are oven-safe up to 450°F, allowing you to easily transition your favorite meals from the stovetop to the oven.
How should I clean and care for my cookware?
To preserve the non-stick coating, we recommend hand-washing with a soft sponge and warm, soapy water. Avoid using metal utensils or abrasive scrubbers.
What is your return policy?
We offer a 100-day trial period. If you are not completely satisfied with your purchase, you can return it for a full refund within 100 days of delivery.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the United Kingdom. We are working hard to bring Our Place to more kitchens around the world soon.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to monitor your package's progress.